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Claiming JobSeeker Payment (JSP) 001-19051501

This file discusses how a person can claim JSP online, or employment with aid from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers ought to declare as soon as possible online through the Services Australia site.

To receive JSP an individual need to:

– be of qualifying age for JSP
– satisfy Australian home requirements for employment JSP
– be out of work, employment and
– trying to find work and happy to take part in activities that increase their opportunities of finding a task, or
– unable to work, study or try to find work due to medical condition, disease or injury, or
– employed or studying full-time and employment are not able to carry out these due to a medical condition, disease or injury and work or research study to return to

If the consumer has actually shown they are unable to work due to a short-term incapacity, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW customers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours weekly, and
– their income falls listed below the JSP earnings test cut-off

For example, a self-employed DSP customer is still working 30 hours weekly, but their income has decreased. See Rates and Thresholds.

In all cases, examine if the consumer is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the first day of eligibility. On the day they become certified they should supply their checking account balances, evidence of earnings and employment separation information.

Customers can start an early claim online. They will have the ability to finish Your individual information, Your situations and Your financial details.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to address in the online claim.

Customers can not finish Review and Confirm, Next actions or submit the claim online until within 14 days of being qualified for JSP. They will get a suggestion alert 2 week before the eligibility date.

An apprehended individual may lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the customer is qualified but not payable when they claim.

Customers moving from a current earnings assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers need to develop a myGov account and connect their Centrelink online account to it.

Once the customer has linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– indication in to myGov and gain access to their linked Centrelink online account
– guarantee their individual information are appropriate. From the menu, pick the My details > Personal and contact details > My profile to make updates
– from the menu, choose Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a lowered concern set as part of their online claim if they are:

– currently in invoice of an income support payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their existing payment.

The job will enable the client to undertake a streamlined claim process to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers considered not able or unsuitable to complete an online claim or nominees. ACC ought to also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, via uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC suggests:

– the client can start a claim online and a Service Officer can take it over, or
– a Service Officer can help a consumer begin a claim which can then be completed by the client in their Centrelink online account

Remote clients

If the client lives in a remote location and employment usually uses a representative, Remote Service Centre, or employment phone to do organization and is unable or unsuitable to finish an online claim, the customer should be moved to the Remote Claims Processing (RCP) to begin their ACC.

The Remote Claims Processing (RCP) group supplies specialised remote service for identified remote consumers.

The consumer should have:

– the remote indicator revealing on the Customer Overview, or
– a property address in a remote location

To check the address remains in a remote location:

– browse the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with candidate plans

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to declare JSP on behalf of their principal, provide an online claim first. If they decrease the online claim offer, a Service Officer need to run Assisted Customer Claim (ACC) with the candidate.

If a candidate is claiming on behalf of an individual, encourage the nominee to help the individual claim JSP using the person’s Centrelink online account. If the candidate is unable or reluctant to do so, a is to run ACC with the nominee.

Claim submission exceptions

In some situations, it may not be affordable for a client to complete all Required tasks prior to sending their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP assessments. The Department of Social Services (DSS) have stopped briefly all Moving to a Location of Lower Employment Prospects (MALEP) assessments.

If the client has moved address within the previous 26 weeks, Services Australia need to determine if they have actually lowered their employment prospects by moving to a new place.

If this holds true, the Service Officer need to investigate a possible MALEP employment associated exemption duration.

Unemployed due to a voluntary act or misconduct

If the consumer has actually willingly left work or been dismissed due to misbehavior in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have occurred.

Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting proof is gotten to recognize a non-compliance event has occurred.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job applicants undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a recommendation to a Labor force Australia or other expert provider, will have a preliminary consultation reserved throughout the Participation Interview. Attending this very first provider visit is referred to as the task applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will identify the start date of the job seeker’s earnings support payment. Note: this undergoes task candidates fulfilling any waiting durations and credentials requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online work service. This leaves out job seekers living in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have actually been getting an income assistance payment or allowance for 9 or more continuous months may be entitled to a greater rate of payment. The system will instantly calculate this and use the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to clients throughout their online claim. Employer information, name and ABN, will be presented to the client if STP information is supplied to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the choice to verify the employer within the claim. If a client verifies the employer, when on payment, STP pre-filled earnings will exist to the customer when they report. If the consumer does not validate the company, once on payment, the STP employer may provide to the client once again when they report.